Pay Tracker
ROLE
Product design
COMPANY
Gusto
YEAR
2024
Designed a cohesive Payday Tracker experience across web and mobile to provide clear, consistent payment timing details and payment information.
PROBLEM FRAMING
The current payday tracking experience causes massive pain for employees, and costs Gusto significant money, answering avoidable CX questions and fielding negative sentiment.
UX OUTCOME
Ensuring payday is a reliable and accessible source for employees that updates to reflect upcoming payment milestones will reduce confusion and give them peace of mind.
THE PAYDAY LIFECYCLE
The Payday Lifecycle allows employees to track their pay at every stage—Tracking, Pay Processing, and Payday—offering transparency and reducing uncertainty
STRATEGIC ROLLOUT
Prioritized high-impact pay tracking features to address user needs, then strategically introduced early payday as a premium upsell.
Crafted a seamless cross-platform interface for web and mobile applications, bolstering customer assurance in their ability to conveniently track the status of their pay.
REFLECTION
This project underscored the importance of addressing core user pain points through proactive communication and thoughtful design. By transforming a stressful aspect of the employee experience into a reassuring one, I improved user satisfaction and achieved significant cost savings for the company.
RESULTS
